PRIVACY POLICY

Last updated: 01 October 2026

1. Who we are

This website is run by Marion Bougle, trading as Die Therapeutische Oase, Petersgraben 5, 4051 Basel, Switzerland. Email: hello@die-oase.care. Phone: +41 (0) 78 812 44 82

Marion Bougle is the controller of your personal data. This policy follows the Swiss Federal Act on Data Protection (FADP). Because many visitors are in France, Germany and elsewhere in the EU, we also follow the GDPR, so you get the same level of protection wherever you are in Europe.

2. What data we collect

When you contact us - If you use the contact form, email or phone us, we collect your name, email address, phone number and whatever you choose to tell us in your message.
When you book or enquire about a session - We may collect details you share about why you are getting in touch. Please only share what you are comfortable with. Information about your health or wellbeing is sensitive, so we handle it with extra care and never use it for marketing.
When you join our mailing list - We collect your name and email address, plus your language preference if you give it.
When you buy from our shop - (if enabled). We collect your name, delivery address, email, phone number and order details. Payments are handled by our payment provider. We never see or store your full card details.
When you visit the website - We automatically collect technical data such as your IP address, browser type, device, pages visited and time spent. We use cookies and similar technologies to do this (see section 7).

3. Why we use your data

To reply to your enquiries and arrange sessions
To send you updates and offers, only if you have signed up
To process and deliver orders
To run, secure and improve the website
To meet legal and accounting obligations

4. Legal basis

We use your data on the following bases:

Consent - for the mailing list, non-essential cookies and any health information you choose to share
Contract - to respond to your booking requests and fulfil orders
Legitimate interests - to keep the website secure and working well
Legal obligation - for tax and accounting records
You can withdraw consent at any time (see section 9)

5. Who we share your data with

We do not sell your data. We only share it with trusted providers who help us run the website and our practice:
Wix.com - our website platform and host (including forms, email marketing and shop features)
Payment providers - to take payments securely
Email and mailing list services - to send you messages you have asked for
Analytics providers - to understand how the site is used
Accountants or legal advisers - where needed

Some of these providers are based outside Switzerland and the EU/EEA, including in the USA and Israel. Where this happens, we make sure appropriate safeguards are in place, such as standard contractual clauses or an adequacy decision.

6. How long we keep your data

Enquiries: indefinitely or until you request we remove your data
Mailing list: until you unsubscribe
Orders and invoices: 10 years, as required by Swiss law
Website analytics: indefinitely or until you request we remove your data
We delete or anonymise data once it is no longer needed

7. Cookies

We use cookies to make the site work, remember your preferences (such as language) and understand how visitors use it. Essential cookies are always on. Analytics and marketing cookies only run if you accept them in our cookie banner. You can change your choice at any time using the cookie settings link in the footer, or through your browser settings.

8. Security

We take sensible technical and organisational steps to protect your data, including secure (HTTPS) connections and restricted access. No online service is completely risk free, so please avoid sending highly sensitive details by email or through the contact form.

9. Your rights

You can ask us to:

Show you the data we hold about you
Correct anything that is wrong
Delete your data
Restrict or object to how we use it
Give you a copy of your data in a portable format
Withdraw your consent at any time

To do any of these, email [email address]. We aim to reply within 30 days. To unsubscribe from our mailing list, use the link at the bottom of any message.

If you are unhappy with how we have handled your data, you can complain to the Swiss Federal Data Protection and Information Commissioner (FDPIC) at www.edoeb.admin.ch or, if you are in the EU, to your local data protection authority (for example the CNIL in France or your state authority in Germany).

10. Third party links

Our site may link to other websites. We are not responsible for their privacy practices, so please read their policies.

11. Changes to this policy

We may update this policy from time to time. The latest version will always be on this page, with the date at the top.

12. Contact

Questions about this policy? Get in touch at hello@die-oase.care